Morebeds.com Agency Terms of Business

1. These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal named on your voucher. As agent we accept no responsibility for the acts or omissions of the principal or for the services provided by the principal. The principal’s Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.

In a party of two or more people, the person who makes the booking, entering their name as the "Lead Passenger”, accepts responsibility for making all payments to us for all members of the party. We will send all vouchers and other information to the "Lead Passenger”, who is responsible for ensuring that the other members of the party are fully informed

It is important that you check carefully the details of your booking, when you receive your confirmation. If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges (set out below). These can be the full price of the accommodation booked when close to the day of departure.

Any persons under the age of 18 not travelling with their parent/guardian must provide a letter of consent from their parent/guardian.

2. Your Holiday Price

The required deposit must be received within one week of the confirmation date. The full payment for your travel arrangements must be paid at least 8 weeks before the departure date. If the balance is not paid in time you risk the reservation being cancelled.

Our Price Guarantee

We guarantee not to increase the cost of accommodation once we have confirmed the booking.

3. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be from the person who made the booking, or your travel agent. There will be a £15.00 administration charge for changes you make to your reservation. However, if you change the date of your stay we can not guarantee we will be able to obtain the same price as when you first booked. No changes can be made to bookings within 7 days of arrival

4. If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges as shown below.

• Up to 28 days before departure – Loss of deposit
• Within 28 days of departure – 50% of the total cost of the accommodation
• Less than 7 days – 90% of the total cost of the accommodation
• All amendments will incur a £15.00 charge per booking

If the accommodation is curtailed without agreement from us, we shall not be liable for any additional costs incurred, and no refunds or compensatory payments will be issued

If we have to cancel accommodation arranged directly with the supplier through no fault of our own, we will endeavour to offer an equivalent or better substitute, or all monies will be returned

5. If You Have a Complaint

If you have a problem during your holiday, please inform the local management company on the telephone number provided and they will endeavor to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Acorn Business Centre, 18 Skaters Way, Werrington, Peterborough, PE4 6NB giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and whilst in resort.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Disruptive behavior

if a person in authority prevents you from using their accommodation due to bad or disruptive behavior, our responsibility for the accommodation will thereby end and no refunds or compensatory payments will be issued.

Your Indemnity to Morebeds.com

When you book accommodation through Morebeds.com, you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. In these circumstances, Morebeds.com will have no liability to you. Full cancellation charges will then apply and no refund will be given. Furthermore, neither Morebeds.com nor the accommodation provider shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against us by the accommodation provider. Finally, you are also liable to reimburse the accommodation provider for the cost of any damage caused, before you end your stay.

Room Allocation

After registration, on arrival at your accommodation, you will be allocated a room. Please note: when travelling on flights departing after midnight, your room will be reserved from the previous day. You must therefore, normally check out of your room by 12 noon on the day before a night flight home or on the departure for an evening flight.

Validity of the Agreement

If any provision of these booking conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these booking conditions, which shall remain in full force and effect. Failure by either Morebeds.com or you to exercise any right or remedy under these booking conditions does not constitute a waiver of that right or remedy.

6. Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. However, if you would like assistance please contact our helpline on 01733 707010